Mystery Shopping and Market Research
DEKRA Mystery Shopping service makes it possible for you to find out how much are your employees’ actions in accordance with the standards of your business organization. DEKRA Mystery Shopping is an effective tool for collecting information about real experiences in order to improve your service or product. One of the main goals in DEKRA Mystery Shopping projects is to develop and improve current standards and to increase buyer's satisfaction.
We implement all DEKRA Mystery Shopping projects in accordance with the ICC/ESOMAR Code on Market and Social Research.
We also provide all services from market research domain.